AI Front Desk
How Does AI Book Appointments?
AI books appointments by connecting to your calendar, checking real-time availability, offering the customer time slots that fit your schedule, and confirming the booking with an immediate text or email. The appointment appears in your calendar the moment it's confirmed — no back-and-forth, no manual entry.
The booking flow: the AI qualifies the customer (job type, location, what they need), then offers available time windows from your calendar. The customer picks one. The AI confirms the booking, sends a text confirmation with the date, time, and what to expect, and logs the job details in your CRM. You see a new appointment with full intake notes.
Rescheduling and cancellations work the same way. A customer who texts 'I need to move my Wednesday appointment' gets offered alternatives immediately. No phone tag, no manual calendar management. The AI handles it and updates everything in sync.
Calendar integrations include Google Calendar, Outlook, and the major field service management tools. Existing appointments are respected — the AI only offers genuinely available slots. If you have a service window blocked, the AI doesn't offer it. If a job runs long and you mark yourself unavailable, the AI stops offering that time to new customers.
Common questions
Google Calendar, Outlook, Apple Calendar, Jobber, ServiceTitan, and Housecall Pro are supported natively. If you use a different system, check whether it has a public API — most field service management platforms do, and integration is usually straightforward.
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