Privacy Policy

1. Who We Are

Polemica Inc. ("Polemica", "we", "us") operates polemica.ca and provides AI workforce automation software for service businesses across Canada and the United States. This policy explains how we handle personal information collected through our website and services.

2. Information We Collect

We collect information you provide directly:

• —Contact details — name, email address, phone number, company name
• —Website URL submitted through our AI assistant
• —Messages and enquiries sent via contact forms or the bot
• —Billing information processed through our payment provider (Stripe)

We also collect standard usage data automatically: IP address, browser type, pages visited, referral source, and session duration via analytics tools.

3. How We Use Your Information

• —To respond to enquiries and deliver the services you requested
• —To send setup plans, onboarding materials, and account communications
• —To improve our website, bot experience, and service offerings
• —To meet legal and regulatory obligations

We do not sell your personal information. We do not use it for third-party advertising.

4. Cookies

Our website uses essential cookies required for navigation and a small number of analytics cookies (Google Analytics) to understand traffic patterns. You can disable analytics cookies through your browser settings. Essential cookies cannot be disabled without affecting site functionality.

5. Third-Party Services

We use the following third-party processors:

• —Web3Forms — contact form submissions
• —Google Analytics — anonymised site traffic analysis
• —Stripe — payment processing (we do not store card data)
• —Vercel — website hosting

Each processor operates under its own privacy policy and data processing agreements.

6. Data Retention

We retain contact and enquiry data for up to 24 months, or until you request deletion. Analytics data is retained in aggregated form. Customer billing records are kept for the period required by applicable law.

7. Your Rights

Depending on your province or jurisdiction, you have the right to:

• —Access the personal information we hold about you
• —Request correction of inaccurate information
• —Request deletion of your data
• —Withdraw consent for marketing communications at any time

To exercise any of these rights, email us at privacy@polemica.ca.

8. Governing Law

This policy is governed by the laws of Alberta, Canada, including PIPA (Personal Information Protection Act, Alberta) and applicable federal privacy legislation (PIPEDA).

9. Contact

Questions about this policy: privacy@polemica.ca